We use APC Overnight as standard for UK Shipping. Cut off time for same day dispatch is 1pm Monday - Friday.  Any orders placed after the cut off will be dispatched the following working day.  Please note Saturday and Sunday are NOT working days.  No orders are shipped on weekends.

For all orders in the UK Highlands, Islands and Northern Ireland please allow 10 working days for goods to arrive via ROYAL MAIL before contacting info@hr-labs.co.uk.
For ROYAL MAIL / PARCEL FORCE International orders please allow 15 working days before contacting info@hr-labs.co.uk.

Preorder Items

Preorders are shipped within the states shipping window specified on the product page.

Please allow for this when ordering and be aware next day and express shipping options will be applied once products are ready to ship. 

ALL products in an order containing the above will ship at same time. 

Missed Parcels

All couriers that we use send updates on where your parcel is and offer delivery alternatives to suit you. Please ensure that you input your correct email address and mobile phone number to allow you full control of your delivery.
All deliveries will be attempted three times, on each occasion you will be given an opportunity to re-arrange your delivery to a more suitable time or location.
If you do not contact the courier and they have made three attempts it is at this point the items will be returned to the warehouse. We will issue a refund for the goods minus the return postal charge and any additional fees incurred.
We advise that you ensure your delivery address is correct; that you have provided a valid email and mobile phone number and that you have selected a delivery address that is convenient (Home or work).

Duty and other charges

Please be aware that some countries charge taxes & Duty on goods received into the country. It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit.
In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so we highly recommend you look into any additional costs before you place your order.
Human Research Laboratories cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.